Forums/Version 2/Beta testing support area
Answered
Bluecherry client version 2 Login error: SSL support is not enabled
John
asked this on December 08, 2011 21:43
Hi
Everything worked great on my old client computer in the same network as my server.
But now on my new client computer running ubuntu 11.10 the client cannot connect to my same old server (also running version 2) anymore.
Tthis is the error in my bluesherry client's settings window: Login error: SSL support is not enabled.
(i can connect via browsers chrome and firefox to the server on port 7001, but I get a ssl sertificate warning tho, which i have to manually ignore to get into login window each time....)
Any idea where i can solve this?
Regards
John
Comments
Which version of the client are you using? You can tell from the 'Help' menu and 'About Bluecherry'. The latest release, is 2.0.0-beta7, available from http://www.bluecherrydvr.com/downloads
I can't think of a reason for this to be happening with beta7, so please let me know.
Tried purge the client and reinstalling it (64 bit), renamed the .config directory.
now i get the error message when entering serverdata in "Configure a DVR Server" window: "Error creating SSL context ()"
I pushed apply anyway.
When I re-entering the menu Server->Settings I get the same error as i described in my previous post: "Login error: SSL support is not enabled"
Just to test i logget in on my server and started the client there and does not get any errors, tryed with hostnames: localhost/the fixed local ip address/ and my dynamic hostname i have on the internet routing to the server and no errors.. Works great on my server as it also did on my old client box.
Hope you have an answer :-)
tnx
Regards
John.
I am using the latest client version 2.0.0-beta7
Strange.
Please make sure that the libssl0.9.8 package is installed on that system ("sudo apt-get install libssl0.9.8" should be sufficient). If that doesn't resolve it, I'm going to need a day or two to find an answer. The client runs fine on my Ubuntu 11.10 (desktop) system.
Hi
Tank you for the solution :-D
Installing libssl0.9.8 did the trick.
On my system I only had libssl1.0.0
I did an upgrade on my ubuntu 11.10 so I guess it removed the libssl0.9.8 and installed libssl1.0.0 instead ;-)
Maby you should consider adding that into the client, at least an error message which make a more detailed sence ("Login error: SSL: You dont have libssl0.9.8 installed! Install it!!!!") ? :-)
Tank you!
Regards
John.
Great! We can solve this by adding an explicit dependency on libssl0.9.8, which will make sure it's always installed when you install the client. I created a bug at http://improve.bluecherrydvr.com/issues/1020 to do that for the next release. The "apt-get install libssl0.9.8" line will work for anyone else with this problem until then.
Thanks, and let us know if there are any other problems :)
- John