Forums/Version 2/Beta testing support area
Answered
Problem with client events
leo
asked this on December 30, 2011 11:50
i have problem with client bluecherry
i can not view recording with 2 days old, the recordings exist, but the software reaches the limit and does not show
i attach a picture
Comments
the record exist in /var/..../bluecherry, but the client dont show, only last 24-36 hrs
Please paste the output of this command on a terminal window:
mysql --user=bluecherry -p --database=bluecherry --execute="Select count(*) FROM EventsCam"
ok, sorry for delay, the ouput is:
user@cctv:~$ mysql --user=bluecherry -p --database=bluecherry --execute="Select count(*) FROM EventsCam"
Enter password:
+----------+
| count(*) |
+----------+
| 142157 |
+----------+
Right now we are limiting the amount of events to 15,000 so we aren't consuming memory on the server. It could be that you have more then 15,000 events in the past 3 days, which is why you aren't able to view events older then 3 days.
How far back can you go today in the 'Search' area?
ok, the last event is: 2 Jan at 22:00 hrs . too little.
if my boss asks me for example the first of January, I would have problems.
how do I increase the number of records to show?
any solution? or have to wait some new version ?
If you can open some ports to the server (port 7001 and port 22) and email that to beta@bluecherrydvr.com we can look at it, otherwise there isn't a 'fix' for this until the next client release (3-4 weeks).
Thanks
ok i wait for the next client release