I tend to use a password generator for server passwords, and I generated a 25 characters password (Lower and Upper case, numbers and symbols) for a Bluecherry user. The client appears to connects succesfully with the server, but it shows the message "Error" instead of video.
I had no problem with a 20 characters password, but I need to know if there is a password limit or something, or it's just a bug.
PS.: I think you should use another bug tracking system.