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Client shows "Error" message instead of video when using a 25 characters password

I tend to use a password generator for server passwords, and I generated a 25 characters password (Lower and Upper case, numbers and symbols) for a Bluecherry user. The client appears to connects succesfully with the server, but it shows the message "Error" instead of video.

I had no problem with a 20 characters password, but I need to know if there is a password limit or something, or it's just a bug.

Thanks.

PS.: I think you should use another bug tracking system.

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