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Unable to view video history in 2.1.7

Using the bluecherry client (both windows or osx) to connect to our 2.1.7 server, we can view the live video, but there is no history. There is just a bunch of blinking squares in the history section, but no events ever appear. The storage directory is increasing in size, however, which indicates that events are being recorded -- we just can't browse them.

We would appreciate help solving this critical issue.

Thanks!

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