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BlueCherry Client does not show the video from the cams

I am having issues with the BlueCherry Client that you might be able to explain:

1) The RTSP images do not show up on a remote server from a remote location for any cam

When I use the https://hostname:7001 in my browser and select LIVEVIEW the cams DO appear,

but if I use the Client-> Configure Server , LIVEVIEW does not show the cams in the client server instance

|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)

||/ Name Version Architecture Description

+++-==============-============-============-=================================

ii bluecherry 1:2.4.2 amd64 Bluecherry DVR Server

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