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Adding an AXIS M1034-W camera the the device list

As a trial user I am trying to add an AXIS M1024-W camera to my device list

I have successfully added 3 other cameras (2 AXIS M2014-E & 1 Sony SNC-CH110/B)

I can access my M1034 via its built in browser, but not thru the BlueCherry live view or a Client.

How do I debug the M1034-W camera to determine why BlueCherry does recognize it?

I have compare the setting to the other cams and rebooted , reinstalled, etc but now I am, at the moment stumped

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